Refund Policy
Purchases carried out through the www.carhandgel.com website by a Buyer that is a Consumer are governed by Italian Law on distance selling. The buyer (only if a Consumer) can withdraw from the Contract of sale within 10 days from the date of product delivery, notifying Yachting and car ideas sas in writing by sending a registered letter with recorded delivery or by sending a telegram or fax within 10 days from delivery and followed by a confirmation in writing via a registered letter with recorded delivery to be sent PEREMPTORILY within the next 48 hours, returning at the same time and in the same manner the Product, including all its accessories, in its unopened and intact package. Cancellation rights are subject to the following conditions: a) the right to cancellation is applied on the purchased Product in its entirety and on the package that must be unopened; b) the purchased Product must be intact and returned in its original packaging, complete with all its parts (including packaging material and any manuals or accessories): to avoid any damage to the original packaging, the Buyer must insert it in a second box or otherwise be held liable for any damages incurred.
12.1 The responsibility and risk of return shipping is borne by the Buyer up until its confirmed delivery at Yachting and car ideas sas registered offices; in case the goods are damaged during shipping, Yachting and car ideas sas will notify the Buyer (within 5 working days from receipt of the goods at its warehouses), to allow the Buyer to promptly file a complaint against the carrier of his choice and to obtain a refund of the value of the goods (if insured). In this case, the Product may be returned to the Buyer and the exercise of cancellation rights will not produce further effects. Yachting and car ideas sas is not in any way liable for damage or theft/loss of the goods returned with non-insured shipping methods.
12.2 Upon arrival in the warehouse, the Product will be checked for any damage or tampering, even that not incurred during transport. If the original packaging and/or box are damaged, Yachting and car ideas sas will deduct a maximum of 10% from the refund due, as a fee for repair costs. Save for any repair costs for established damage to the original packaging material.
12.1 The responsibility and risk of return shipping is borne by the Buyer up until its confirmed delivery at Yachting and car ideas sas registered offices; in case the goods are damaged during shipping, Yachting and car ideas sas will notify the Buyer (within 5 working days from receipt of the goods at its warehouses), to allow the Buyer to promptly file a complaint against the carrier of his choice and to obtain a refund of the value of the goods (if insured). In this case, the Product may be returned to the Buyer and the exercise of cancellation rights will not produce further effects. Yachting and car ideas sas is not in any way liable for damage or theft/loss of the goods returned with non-insured shipping methods.
12.2 Upon arrival in the warehouse, the Product will be checked for any damage or tampering, even that not incurred during transport. If the original packaging and/or box are damaged, Yachting and car ideas sas will deduct a maximum of 10% from the refund due, as a fee for repair costs. Save for any repair costs for established damage to the original packaging material.